Return & Refunds
This AT&T Return Policy is for all purchases placed directly from newtech.att.com. This policy does not apply to purchases made on att.com, in AT&T retail stores, or from any other retailer.
What qualifies for a Return & Refund?
You may start your equipment return request within 14 days from the shipping date (hereafter “14-day Return Period”) for a full refund, less any applicable restocking fees.
All returns require sending back the product in its original packaging and must include all components (manual, cables, adapters, etc) to qualify for a refund. A restocking fee of 10% of the purchase price will apply. There is no restocking fee for defective equipment. After the 14-day Return Period, returns will not be accepted.
Product Return Process
Please complete this form
The Consumer Response Team will review your request using the information provided below.
All fields are required.
What happens next:
- The Consumer Response Team will review your request using the information provided.
- Once reviewed and confirmed, the Consumer Response Team will email you a return number and a shipping label (.pdf format) to return the product.
- Please ensure you use the original box and include all components and manuals, place them in a box, and apply the shipping label provided.
- Your return request is valid for 14 days from the date the shipping label is issued.
- Your return will be processed within 5-7 business days. Once we have validated that all components are included, a credit will be issued to the original payment method. Credit may take up to 10 business days to show up on your credit card.
- If the product is not received in "like-new" condition, or any components are missing, your return may not be accepted.
FAQs
Your item must be in "like-new" physical and working condition (e.g., no physical blemishes, internal damage, obvious usage, or other external damage). The product must include all original components and must arrive in the original packaging.If anything is missing or the product is not in "like-new condition as described, your return may not be accepted.
Please reach out directly to the manufacturer for any technical issues with your product.
Meta: https://www.meta.com/help/
SOL: For immediate support, please download the SOL app to troubleshoot issues with bugs, repairs, other technical issues. Or you can contact them directly: https://solreader.com/contact
We are sorry for the inconvenience. Please return your product by clicking the blue button above and we will send a new one.
Please email our Consumer Response Team at support@newtech.att-mail.com
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